FAQ
1. Are you the manufacturer factory or trading company?
We are the manufacturer with professional produce experience on roaster machines more than 15 years. We have both Domestic and international sales department.
2. Where is your factory located? How can I visit there?
Our factory is located in Nanyang City, Henan Province, China,
Airport : Nanyang airport.
Rail Station: Nanyang Station
We will pick you up by car from above.
3. What are your main products?
Our main products include: 1kg-6kg small commercial coffee roaster/6-120kg industrials automatic coffee roasting machine/electric nuts roasting machine / grain seeds gas roaster/ Nuts and grain continuous electric roasting dryer/coffee bean feeding machine/de-stone conveyor / grinder
4. What payment types do you accept?
We accept T/T in advance (30% of deposit before production and 70% balance before delivery), bank transfer, Paypal or credit card under Alibaba online trade assurance or offline payment. We also accept L/C.
5. How to distribute your products? If you are dealing coffee business and have interests in us.
if you want to be our wholesaler or distributor in your place,we are very willing to share profits together with you and we
promise here you will get
A: Min order quantity up to 5 units (can be mixing color and model ), we can offer best distributor price again
B: free DIY color and customer logo on roasters ( I have indicated some done color before, also welcome new color require by
Pantone color lists)
C: factory costs price supply spare parts for distributor stock
D: distributor markets Special protection policies
E: quick delivery and other more priority NEW products share items
6. How do your quality control systems operate?
We have professional designer team and experienced engineers to strictly guarantee the production from beginning to shipment.
7. What is your delivery time and cost?
For goods in stock, can arrange fast delivery around 5-10 working days after collect the full payment. In the case of out of
stock and large quantity, production time varies about 15-30 working days depending on the situation.
We have customized special delivery package for certain markets, such like US, UK, Australia, Southeast Asia, Europe, South America etc. Contact sales to get further information.
8. How long is your warranty and after-sale service?
One-year limited warranty. Additionally, all of our roasters come with guaranteed personal support for the roaster's entire
lifetime. While it is rare for our machines to face problems, our teams is always available to troubleshoot and answer
questions. Simple call or email us and a member of our support team will provide the necessary assistance in a quick, succinct manner.
9. Does your company offer worldwide distribution?
Yes, we are proud to be a global company. We ship our products all around the world.
Welcome to contact us any time and welcome to our company!
Molly
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